Frequently Asked Questions

What Is Compounding?

It is a combination of art and science of preparing personalised medications for patients.
It’s started back to the origins of Pharmacy, yet compounding is presence in the pharmacy profession has changed over the years. In the 1930s and ’40s, approximately 60% of all medications were compounded. With the advancement of the pharmaceutical industry and manufacturing in 1950s and ’60s, compounding rapidly declined. The pharmacist’s role as one who prepares medications quickly changed to that of a dispenser of manufactured dosage forms.
Within the last 20 years though, compounding has experienced a resurgence as modern technology and innovative methods and research have allowed more pharmacists to personalise treatments to meet specific patient needs.

Compounding pharmacies can produce unique dosage forms based on patient requirements.

Examples include dye-free, preservative-free, alcohol-free, and / or sugar-free forms of medications.

Many compounds are specialized medication combinations or liquid or cream forms of products that are not commercially available.

Our Pharmacists are trained in compounding a wide variety of ointments, gels, syrups, suspensions, suppositories, capsules and more that can help your medications easier to take, address any special health problems, or get you feeling better, faster.

Compounded medications are generally safe and effective for most patients.

Medications are compounded and dispensed to patients only upon receipt of a valid patient-specific prescription.

Compounding requires a relationship between the patient, physician and pharmacist.

They will work together to provide an alternative treatment option when and if the currently available treatment options are not the best fit for you.


Is Compounding Safe?

Compounding is safe and legal.
Compounding has been an essential part of pharmacy practice for centuries.

Health regulatory bodies are aware of compounding practice and have set benchmarking rules with which pharmacies must be compliant.
Products are allowed to be compounded as long as it is prescribed by a licensed medical practitioner. The prescription for a specific patient will be filled at a licensed compounding pharmacy.

why did My Doctor order A Compounded Medication?

There are a few reasons why your doctor may have ordered a compounded medication.
Every individual is unique, and sometimes the products, strength, and dosage forms that are commercially available are not the best choice for an individual.
Sometimes a personalised medication maybe the most effective and affordable treatment options.
Some customers are allergic to preservatives or dyes, or are sensitive to standard drug strengths.
With a doctor’s consent, a compounding pharmacist can change the strength of q medication, alter its form to make it easier for the patient to consume, or add flavour to make it more palatable.
The compounding pharmacist can also prepare the medication using several unique delivery system, such as a sublingual troches or lozenges, or a topical gel / cream that can be absorbed through the skin.
For those patients who are having difficulty in swallowing a tablet or capsule, a compounding pharmacist can make a liquid suspension instead.

Why Can’t I Fill This Medication At My Regular Pharmacy?

Most regular community pharmacies are not adequately set up to make personalised medications. In order to compound anything beyond mixing a couple of creams together, a pharmacy need to have well trained staff, specialised pharmacy equipment, specific software, and the required ingredients and chemicals to make your personalised medication. As compounding experts, we at Bespoke Health employ all these tools to ensure we are dispensing top quality products.


How do I place an order?

Contact Bespoke Health at least seven days before you run out of your medication.
Alternatively we can set a calendar reminder and whatsApp reminder service for you.
Contact us :-

Do you Accept Walk in?

We normally accept our patient by appointment.

Do I need referral?

No, and appointment is needed prior to consultation.

How to cancel appointment?

You can always call us, or send us message via WhatsApp.

i have insurance and employee benefits. how do I use it?

We will provide a copy of the invoices for the service.

Do I Need A Prescription To Purchase A Compounded Medication?

Yes, all medications we compound, require a prescription from a licensed doctor.

How Quickly Can My Medication Be Ready?

Most medications are ready within 1-2 business working days. We will call all our patients once their medication is completed.

*Subject to availability of ingredients and raw materials.

How much will my order cost?

The price of individualised compounding varies depending on the amount and type of nutrients in each prescription. Price quotes can be provided within 24 hours for your convenience.

What mode of payment do you accept?

Direct bank transfer, Favepay.

do you provide itemised billing?


Do You Offer Delivery Services?

Yes. We provide delivery services*

how do i get access to the supplements?

We will dispense it and send via courier.

are the supplements taken for long term?

it may not be for a long term if lifestyle changes are made.

how do i get prescription refill?

Refill will be based on consultant’s advice .


My child /Elderly parents cannot swallow capsules. What options are available?

We are able to make nutritional prescriptions into powders or capsules. The powder is accompanied with a suitable measure that has a clearly marked line indicating the dose. Many parents and patients have success by mixing the powder into a variety of foods or juices. Do not bake with nutrient powders as high temperature can affect the efficacy of the nutrients.


How should I store my nutrients?

Store your items in a cool dry place such as a kitchen cupboard.

Do NOT store compounds in the bathroom, refrigerator, or freezer unless specifically stated on the package. Some compounds require packaging in multiple bottles.

We purchase each ingredient from reputable suppliers, ensuring they adhere to the U.S Pharmacopeia or British Pharmacopeia – world standards for quality pharmaceutical ingredients. These companies perform their own testing on the ingredients before they supply to us.


How do I know that my nutritional supplements contain quality ingredients?

We purchase each ingredient from only the most reputable suppliers, ensuring they adhere to the U.S Pharmacopeia or British Pharmacopeia – world standards for quality pharmaceutical ingredients. These companies perform their own testing on the ingredients before they supply to us. 

We have Material Safety Data Sheet ( MSDS ) and Certificate of Analysis ( CoA ) to check the purity, quality and accuracy of vitamins, minerals, and dietary supplements.

Our highly trained, and friendly pharmacists are happy to answer any other questions you may have, so please don’t hesitate to contact us at